EleVolve PLLC Privacy Policy

Last updated: 8/21/26

This Privacy Policy describes how EleVolve PLLC (“we” or “us”) collects, uses, and shares your personal information when you use our website www.elevolve.co and any of our subdomains (the “Website”).

This Privacy Policy applies only to information collected through the Website. It does not govern information collected offline or through therapy or wellness services, which are covered separately under our Notice of Privacy Practices (for therapy clients) or our client agreements.

By using the Website, you agree to the collection and use of information in accordance with this Privacy Policy.

Topics Covered

  • Personal Information We Collect

  • Cookies & Tracking Technologies

  • Additional Categories of Personal Data

  • How We Use Your Personal Information

  • Our Use of Artificial Intelligence

  • Health & Therapy Information (PHI)

  • Contact Form Submissions

  • Children’s Privacy

  • How We Share Your Personal Information

  • How We Store & Protect Your Data

  • Data Retention

  • Email Marketing

  • Behavioral Advertising

  • Do We Sell Your Personal Information?

  • Your Rights & Choices (All Users)

  • California Residents

  • Your Data Protection Rights (EU/EEA/UK Residents)

  • How to Submit a Request and Appeal a Denial

  • Third-Party Websites

  • Changes to This Policy

  • Contact Us


Personal Information We Collect 

When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the Website, we collect information about the web pages or products that you view, how you arrived at the website, what websites or search terms referred you to the Website, and information about how you interact with our content and the Website. We refer to this automatically collected information as “Device Information”. 

We collect Device Information using the following technologies: 

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org

  • “Log files” track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Website. 

We also collect information you voluntarily provide to us (“Provided Information”), which may include:

  • Contact information (name, email address, phone number, etc.)

  • Information submitted through intake or application forms

  • Information submitted through our contact form

  • Information provided to join our email list or newsletter

  • Payment and billing information (processed through secure third parties)

  • Responses to surveys, feedback forms, or client inquiries

  • Information provided when you register or pay for services, sessions, or free resources

For the purposes of this Privacy Policy, “Personal Information” includes both Device Information and Provided Information.


We use Device Information for:

  • Functionality: To recognize you on our website and recognize your previously selected preferences, including your preferred language and your location. 

  • Advertising: To collect information about your visit, the content you viewed, the links you followed, and information about your web browser, device, and IP address. We sometimes share limited aspects of this data with third parties for advertising purposes.

  • Improve and optimize the Website

  • Analyze user behavior and performance

  • Support advertising and analytics

  • Improve security and detect potential fraud


Cookies & Tracking Technologies

When you first visit the Website, a cookie banner appears. You can select “Accept all” to agree to our use of cookies and similar technologies, or “Manage cookies” to choose which types you allow and to opt out of the ones you do not want.

You can change your choices at any time using the “Cookie Preferences” link on the Website.

You can also set your browser not to accept cookies. The site allaboutcookies.org explains how to remove cookies from your browser. Some features of the Website may not function if you disable cookies.

We support opt-out preference signals. If your browser or a browser extension sends a signal such as Global Privacy Control, we honor it as a request to opt out of targeted advertising and of any sale or sharing of your personal information. You may also email us at info@elevolve.co to make this request directly.

Additional Categories of Personal Data

In addition to the categories above, we may process:

Communication Data

Any messages or communications you send to us (via website forms, email, text, voicemail, or social media).
Used for: communication, record-keeping, and legal purposes.

Customer Data

Information related to purchases or registrations (name, contact info, billing address, payment details, purchase history).
Used for: fulfilling services and keeping transaction records.

User & Technical Data

Information about how you use our Website, including your IP address, browser type, navigation paths, time spent on pages, and interactions with ads or analytics tools.
Used for: optimizing our Website, improving user experience, and maintaining security.

Marketing & Preference Data

Your preferences regarding receiving marketing communications and how you interact with our emails or ads.
Used for: sending relevant content and improving marketing strategy.

Where required, we process Personal Information based on your consent, contractual necessity, our legitimate interests, or legal obligations.

How We Use Your Personal Information

We use the provided information that we collect generally to fulfill any orders placed through the Website (including processing your payment information, delivering products, and providing you with invoices and/or order confirmations).

Additionally, we use Provided Information to: 

  • Deliver services or products you request

  • Process payments and provide confirmations

  • Respond to inquiries and communicate with you

  • Screen for fraud or misuse

  • Send relevant content or information in line with your preferences

We use Device Information to:

  • Improve and optimize the Website

  • Analyze user behavior and performance

  • Support advertising and analytics

  • Improve security and detect potential fraud

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Website (for example, by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns).

Our Use of Artificial Intelligence

EleVolve PLLC uses artificial intelligence tools on a limited basis in the operation of its practice. This section describes those uses.

Business and Marketing Operations.We may use AI-assisted tools to draft marketing content, prepare client-facing educational materials, and analyze aggregate business metrics and market conditions, including research that informs our fee structure.

Clinical Documentation. We use an AI-assisted documentation feature within our electronic health record to support the preparation of clinical notes and treatment plans. That feature operates entirely within our secure, HIPAA-compliant electronic health record system, is subject to a separate written consent obtained from clients, and is governed by our Notice of Privacy Practices rather than this Privacy Policy. All clinical documentation is reviewed, revised as needed, and approved by a licensed clinician. Clinical information is not used to train artificial intelligence models.

Clinical Judgment. Artificial intelligence does not independently diagnose, determine a course of treatment, or select clinical interventions. A licensed clinician remains solely responsible for all clinical decisions.

Limitations on Use. We do not input Personal Information, whether collected through the Website or by other means, into general-purpose artificial intelligence tools.

Training of AI Models. We do not sell, disclose, or otherwise make available your Personal Information to any third party for the purpose of training artificial intelligence or machine learning models.

Automated Decision-Making. We do not use artificial intelligence or automated processing to make decisions about you individually that produce legal or similarly significant effects, including decisions regarding your eligibility for services or the fees charged to you. Any such analysis is conducted at a general business level and does not rely on your Personal Information.

Health & Therapy Information (PHI)

As a psychotherapy practice, some information you provide during therapy or wellness services may constitute Protected Health Information (“PHI”) under HIPAA and state privacy laws.

Where PHI Is Stored

PHI is maintained separately from this Website in secure, HIPAA-compliant platforms such as:

  • JaneApp (electronic health record)

  • Secure telehealth platforms

  • Secure email or messaging when required

Separate HIPAA Notice

PHI is governed by our HIPAA Notice of Privacy Practices, not this Website Privacy Policy.
That Notice explains:

  • How PHI may be used or disclosed

  • Your rights as a client

  • Our legal responsibilities

You may request a copy at any time.

Website Not for Emergencies

The Website and contact forms are not intended to transmit urgent or sensitive clinical information.
If you are experiencing an emergency, call 911 or go to your nearest emergency room.

Contact Form Submissions

When you submit a message through the contact form on the Website, we collect the information you provide, which typically includes your name, email address, and the content of your message.

Contact form submissions are stored in our website platform and in our email platform. Submissions retained in our email platform are kept indefinitely so that we maintain an accurate record of inquiries received.

We use contact form submissions solely to respond to your inquiry and to maintain a record of communications with us. We do not sell contact form submissions or disclose them to third parties for marketing purposes.

The contact form is not a secure or confidential channel. Do not use it to send clinical, medical, or other sensitive personal information, including details about symptoms, diagnoses, medications, treatment, or your reason for seeking care. Information sent through the contact form cannot be protected as confidential clinical information. Existing clients should use the secure client portal for anything clinical. If you are experiencing an emergency, call 911 or go to your nearest emergency room.

Children’s Privacy

The Website is not directed to children under the age of 13, and we do not knowingly collect Personal Information from children under 13. If you believe that a child has provided Personal Information through the Website, please contact us at info@elevolve.co and we will delete it.

We do not knowingly sell or share the Personal Information of any individual under the age of 16.

How We Share Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

For example, we use Google Analytics to help us understand how our visitors use the Website - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

The types of third parties with whom we might share elements of your Personal Information include:

  • Payment processors engaged by us to securely store and handle payment information, such as credit or debit card information

  • Website hosting and platform providers that operate our site (e.g., Squarespace)

  • Analytics and advertising platforms that allow us to monitor and optimize our site and measure our marketing (e.g., Google Analytics)

  • Electronic health record and client management systems that help us track and communicate with clients and prospective clients (e.g., Jane)

  • Email marketing, CRM, and distribution providers that manage and send our communications (e.g., Flodesk)

  • Business email, document, and file storage providers (e.g., Google Workspace)

  • Automation tools that pass information between our systems

  • Online quiz and lead capture tools that collect the responses you submit (e.g., Interact)

  • Security, cybersecurity, and fraud prevention providers that help protect our systems

  • Font, design, and website functionality scripts that load on our pages

We may change service providers from time to time. The list above describes the categories of providers we use rather than a fixed list of companies.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights. 

How We Store & Protect Your Data

We use administrative, technical, and physical safeguards to protect your data, including:

  • Secure, password-protected systems

  • Secure Socket Layer (SSL) encryption

  • Access limits for employees/contractors with a legitimate need

  • Confidentiality obligations for those granted access

  • Monitoring for potential security incidents

Despite these measures, no data transmission is 100% secure. If legally required, we will notify you of any data breaches.

Your data may be stored through:

  • JaneApp (electronic health record)

  • Squarespace (website hosting)

  • Google Workspace (business email, documents, and file storage)

  • Zapier

  • Flodesk (email marketing)

  • Interact (online quizzes and lead capture)

  • Other secure cloud-based service providers

Each provider maintains its own security protocols.

Please visit their individual websites for information on the physical location of their servers where your information is stored.

We use commercially reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of any information that may be stored on our servers. Of course, no computer network or data transmission on the internet can be guaranteed to be 100% secure, and so you submit your information at your own risk.

We retain Personal Information for our records unless you ask us to delete it, except where we are required by law or professional regulation to keep it.

Data Retention

We retain Personal Information only as long as needed to:

  • Provide services

  • Meet legal, tax, or regulatory requirements

  • Maintain accurate business and financial records

  • Comply with clinical record-keeping laws (for therapy clients)

For example:

  • Business and tax records (typically 7 years)

  • PHI stored according to federal and state law for therapy clients

When information is no longer needed, we will securely delete or anonymize it.

Email Marketing

By downloading a free resource, subscribing to our list, or making a purchase, you consent to receiving emails from us, such as:

  • Newsletters

  • Updates

  • Promotions

  • Educational content

If you make a purchase on this Website, download a free resource in exchange for your email address, and/or opt in to receive emails, you agree to receive email communications from this site, including but not limited to newsletters, site updates, promotions, and other announcements and correspondence.  We are not responsible for the receipt of any such emails. You are responsible for ensuring that our email address(es) are not blocked or forwarded to your spam folder.

You have the right at any time to stop us from contacting you for marketing purposes. You may unsubscribe anytime by clicking “unsubscribe” in our emails. If you opt to unsubscribe from receiving emails, you understand that you may no longer receive information or updates from this Website, including promotions or product updates.

Behavioral Advertising

We do not currently place advertising or retargeting pixels on the Website, and we do not use your Personal Information to serve you targeted advertisements. If that changes, we will update this Privacy Policy and revise the “Last updated” date above.

Advertising platforms may still show you ads based on information they collect elsewhere. To learn how targeted advertising works generally, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising by using the links below: 


You can also opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/


Do We Sell Your Personal Information?

We do not sell your Personal Information in exchange for money.


However, some privacy laws consider sharing information with analytics or advertising partners to be a “sale” or “sharing.” To the extent any of our activity qualifies, you may opt out at any time.

To opt out, you can do any of the following:

  • Use the “Cookie Preferences” link on the Website to change your cookie choices

  • Send an opt-out preference signal from your browser, such as Global Privacy Control, which we honor automatically

  • Email us at info@elevolve.co and ask us to opt you out

We will not treat you differently, or refuse you services, because you exercised this right.

Your Rights & Choices (All Users)

Depending on where you live, you may have the right to:

  • Confirm whether we are processing your Personal Information

  • Access a copy of the Personal Information we hold about you

  • Request corrections to inaccurate information

  • Receive your Personal Information in a portable format

  • Opt out of targeted advertising, the sale of your Personal Information, and profiling

  • Request deletion (subject to legal limitations)

  • Object to certain uses

  • Update your marketing preferences

  • Withdraw consent where processing is based on consent

To exercise any of these rights, contact us using the information at the end of this policy. We will respond within 45 days. If we need more time, we may extend that period by an additional 45 days and will tell you why.

We will not discriminate against you for exercising any of these rights.

California Residents

We do not meet the revenue or data volume thresholds that make a business subject to the California Consumer Privacy Act. Even so, we extend the following to California residents as a matter of practice.

You may request:

  • The categories and specific pieces of Personal Information we have collected about you

  • The categories of sources from which that information was collected

  • The business purpose for collecting it

  • The categories of third parties with whom we share it

  • Correction of inaccurate Personal Information

  • Deletion of your Personal Information, subject to legal limitations

  • That we not sell or share your Personal Information

We do not sell Personal Information for money, and we do not knowingly sell or share the Personal Information of anyone under 16.

You may designate an authorized agent to make a request on your behalf. We will not discriminate against you for exercising any of these rights.

To make a request, email us atinfo@elevolve.co.

Your Data Protection Rights (EU/EEA/UK Residents)

If you are a resident of the EU, UK, or EEA, you have additional rights, including:

  • The right to access, correct, update, or delete your data

  • The right to restrict or object to processing under certain conditions

  • The right to data portability

  • The right to lodge a complaint with your local authority

  • Notice that data may be transferred outside the EU/UK (e.g., to the U.S. or Canada)

Additionally, if you are a European resident, we note that we are processing your information to fulfill contracts we might have with you (for example, if you make an order through the Website), or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the United States. 

How to Submit a Request and Appeal a Denial

To submit a privacy request, email us at info@elevolve.co with “Privacy Request” in the subject line. Tell us what you are asking for and include enough information for us to verify your identity. We may ask for additional information before acting on a request.

We will respond within 45 days. If we need more time, we may extend that period by an additional 45 days and will tell you why within the first 45 days.

If we decline your request, we will explain why. You may appeal that decision by replying to our response, or by emailing info@elevolve.co with “Privacy Appeal” in the subject line.

We will respond to an appeal in writing within 60 days. If we deny the appeal, we will provide you with a method to submit a complaint to the Connecticut Attorney General.

Office of the Attorney General

165 Capitol Avenue, Hartford, CT 06106

https://portal.ct.gov/ag

Residents of the EU, UK, or EEA may also lodge a complaint with their local data protection regulator, such as the Information Commissioner’s Office in the UK.

California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

Third Party Websites

Our privacy policy applies only to our website. We are not responsible for the data collection, privacy practices, or policies of any third-party site to which we may provide a link or that may link to our site. We encourage you to read the privacy statement and terms of use of other sites.

Changes To This Policy
We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The date of the last revision will be indicated by the “Last updated” date at the top of this page. Any such changes are effective immediately upon publication on our Website.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to exercise your data protection rights, please do not hesitate to contact us.

Email us: info@elevolve.co

Call us: 203-212-8910

Write to us: 1200 High Ridge Rd, Suite 208, Stamford, CT, 06905